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Are Internal Customers Frustrating You? Change Hats
Everyone at work wants something from us. Meeting their expectations takes our time and talent so they get what they want. That’s what we’re paid for, right? Maybe yes, and maybe no. It’s all in the...
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10 Ways Customer Service Pros Are Wired
Does your blood run cold when you have to call a big company for service? Pressing 1 for this and 2 for that adds to the chill. The music plays. The automated voice says, “All agents are busy with...
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When You Don’t Know, Find Someone Who Does—Like Jack Nadel
Success is the prize. Seeking it gets us to make the effort. Sadly, our efforts don’t always deliver the success we’re after. We look around and wonder what we’re doing wrong. Now it’s time talk to...
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Luck-of-the-Draw Customer Service—Which Card Are You?
Make a phone call. Go to the service desk. Ask for information or a fix and hope for the best. Some companies call it “customer care,” so we really get our hopes up. I once managed and, at times, ran...
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Got a Problem? There’s a Career for That. | Taking Service to Heart
Real jobs are born out of need. They’re created to solve problems. Solve those problems and create a win-win situation: The business profits and the customer/client is satisfied. The better we are at...
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Everyone Has a Hidden Agenda. Can You Uncover It? | Kevin Allen Has.
When I accepted the invitation to write about Kevin Allen’s new book, The Hidden Agenda: A Proven Way to Win Business and Create a Following, I thought I knew what the book would be about. Instead, I...
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Engaging Employee Minds and Hearts | Marketing Tools for Nonprofits
It’s special to write a post inspired by the new book by my friend, Sybil Stershic, a champion of the key role employees play in the success of any organization. Sybil gives voice to the intimate...
View ArticleWould You Do Me a Favor? | Gratitude for WordPress.com Staff
Taking my own advice is a lot harder than giving it. That’s an embarrassing truth. Like a lot of people, I don’t like change that makes me feel helpless. I need to feel that when things start going...
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